Auto Finance News is pleased to present The Roadmap, the podcast covering best practices and trending topics in auto finance. If you are in auto finance, this is your podcast.
Measuring and mitigating fraud risk
As auto lenders look to technology to scale and grow their businesses, the susceptibility to fraud grows. Technology can help lenders catch fraud, and detection can be achieved at a greater scale with the help of digital tools. In this episode of “The Roadmap,” Auto Finance News chats with General Forensics' Josh Wortman about fraud trends he’s seeing in auto finance, best practices to mitigate criminal exposure, and the intersection between technology and fraud. Featuring: Josh Wortman, chief executive data scientist at General Forensics
PenFed outlines strategies for perfecting the digital customer journey
When it comes to customer service, auto lenders are constantly being compared with companies like Amazon that deliver an easy-to-use — digital — customer service experience. Today, consumers expect that experience from all their service providers, and lenders must adapt to the new paradigm or risk losing business. In this episode of The Roadmap, PenFed’s Senior Manager of Automotive Product Experience Annette Kalinowski outlines how the credit union is leveraging the consumer desire for digital experiences to better position the company’s customer service strategy. Featuring: Annette Kalinowski, Senior Manager of Automotive Product Experience, Pentagon Federal Credit Union